Main Article Content
Abstract
Background: Patient satisfaction is the most common indicator that has been used for measuring healthcare quality and its survey represents an essential for understanding the needs of the patient and their opinion about the services that they have received. The key to enhancing patient care and satisfaction is recognizing the factors that influence patient satisfaction. The performance of medical assistants, the effectiveness of the care given, the environment's hygienic conditions, and other elements all have an impact on a client's satisfaction, in addition to the patient's own personal variables, such as their age, gender, income, health status, marital status.
Methods: The design of this study is descriptive Cross-sectional and The samples were collected randomly during the direct interview with the patients during their answers to the questionnaires questions of the study. Data were shown in simple measures of frequency, percentage, mean, standard deviation, and range. The mean score was also used in this study to determine the level of overall patient satisfaction.
Results: This study reveals that most patients reported good satisfaction with the medical staff, with an average of 61.73±9.59. The results also indicated that 55.4% of the participants indicated good levels of satisfaction, 39.6% indicated neutral levels of satisfaction, and 5.0% reported poor levels of satisfaction with the medical staff.
Conclusion: Recognize and address the unique needs of different patient groups, such as the elderly, uneducated individuals, and those with multiple hospital admissions. Tailor services to meet their specific requirements, provide appropriate support systems, and ensure that patients feel respected and cared for throughout their hospital stay.
Keywords
Article Details
References
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- 2. Fang J, Liu L, Fang P. What is the most important factor affecting patient satisfaction–a study based on gamma coefficient. Patient Prefer Adherence. 2019;13:515.
- 3. Sun J, Hu G, Ma J, Chen Y, Wu L, Liu Q, et al. Consumer satisfaction with tertiary healthcare in China: findings from the 2015 China National Patient Survey. Int J Qual Heal Care. 2017;29(2):213–21.
- 4. Shirley ED, Sanders JO. Patient satisfaction: implications and predictors of success. JBJS. 2013;95(10):e69.
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- 7. Al-Abri R, Al-Balushi A. Patient satisfaction survey as a tool towards quality improvement. Oman Med J. 2014;29(1):3.
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- 9. Moslehpour M, Shalehah A, Rahman FF, Lin K-H. The effect of physician communication on inpatient satisfaction. In: Healthcare. MDPI; 2022. p. 463.
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- 12. Sullivan DA, Beeman R. Satisfaction with maternity care: a matter of communication and choice. Med Care. 1982;321–30.
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- 18. Yusoff SSM, Kiam GWP, Yaacob LH, Draman N. Patient Satisfaction with Doctor-Patient Interaction using SKIP-11 and Its Associated Factors among Type 2 Diabetics in Primary Care. IIUM Med J Malaysia. 2021;20(4).
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- 20. McCabe R, Healey PGT. Miscommunication in doctor–patient communication. Top Cogn Sci. 2018;10(2):409–24.
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- 22. Nawaz FK, Afzal M, Khalid R, Zeeshan M, Afzal A, Farooq A. Patients’ Satisfaction Towards Doctor’s Behaviour and Environment of Outpatient Department of Shaikh Zayed Hospital Lahore. Pakistan J Med Heal Sci. 2022;16(07):858.
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- 25. See L-C, Teng F-L, Peng P-I, Shen Y-M, Lo Y-J. Implementation of premarital health examination (PHE): an importance-performance analysis from participants who took PHE in Taiwan. Open Fam Stud J. 2010;3(1):1–9.
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References
1. Biresaw H, Mulugeta H, Endalamaw A, Yesuf NN, Alemu Y. Patient satisfaction towards health care services provided in Ethiopian health institutions: a systematic review and meta-analysis. Heal Serv insights. 2021;14:11786329211040688.
2. Fang J, Liu L, Fang P. What is the most important factor affecting patient satisfaction–a study based on gamma coefficient. Patient Prefer Adherence. 2019;13:515.
3. Sun J, Hu G, Ma J, Chen Y, Wu L, Liu Q, et al. Consumer satisfaction with tertiary healthcare in China: findings from the 2015 China National Patient Survey. Int J Qual Heal Care. 2017;29(2):213–21.
4. Shirley ED, Sanders JO. Patient satisfaction: implications and predictors of success. JBJS. 2013;95(10):e69.
5. Martin S. Toward a model of word-of-mouth in the health care sector. J Nonprofit Public Sect Mark. 2017;29(4):434–49.
6. Walsh S, O’Neill A, Hannigan A, Harmon D. Patient-rated physician empathy and patient satisfaction during pain clinic consultations. Irish J Med Sci. 2019;188(4):1379–84.
7. Al-Abri R, Al-Balushi A. Patient satisfaction survey as a tool towards quality improvement. Oman Med J. 2014;29(1):3.
8. Fröjd C, Swenne CL, Rubertsson C, Gunningberg L, Wadensten B. Patient information and participation still in need of improvement: evaluation of patients’ perceptions of quality of care. J Nurs Manag. 2011;19(2):226–36.
9. Moslehpour M, Shalehah A, Rahman FF, Lin K-H. The effect of physician communication on inpatient satisfaction. In: Healthcare. MDPI; 2022. p. 463.
10. Roter D, Hall JA. Doctors talking with patients/patients talking with doctors: improving communication in medical visits. Greenwood Publishing Group; 2006.
11. Stewart M. Towards a global definition of patient centred care: the patient should be the judge of patient centred care. Vol. 322, Bmj. British Medical Journal Publishing Group; 2001. p. 444–5.
12. Sullivan DA, Beeman R. Satisfaction with maternity care: a matter of communication and choice. Med Care. 1982;321–30.
13. Manzoor F, Wei L, Hussain A, Asif M, Shah SIA. Patient satisfaction with health care services; an application of physician’s behavior as a moderator. Int J Environ Res Public Health. 2019;16(18):3318.
14. Li J, Shi L, Liang H, Ding G, Xu L. Urban-rural disparities in health care utilization among Chinese adults from 1993 to 2011. BMC Health Serv Res. 2018;18(1):1–9.
15. Amporfro DA, Boah M, Yingqi S, Cheteu Wabo TM, Zhao M, Ngo Nkondjock VR, et al. Patients satisfaction with healthcare delivery in Ghana. BMC Health Serv Res. 2021;21(1):1–13.
16. Eshetie G, Feleke A, Genetu M. Patient satisfaction and associated factors among outpatient health service users at primary hospitals of North Gondar, Northwest Ethiopia, 2016. Adv Public Heal. 2020;2020:1–8.
17. Lotfi M, Zamanzadeh V, Valizadeh L, Khajehgoodari M. Assessment of nurse–patient communication and patient satisfaction from nursing care. Nurs open. 2019;6(3):1189–96.
18. Yusoff SSM, Kiam GWP, Yaacob LH, Draman N. Patient Satisfaction with Doctor-Patient Interaction using SKIP-11 and Its Associated Factors among Type 2 Diabetics in Primary Care. IIUM Med J Malaysia. 2021;20(4).
19. Ismail F, Manaf ARA, Johanis MA, Idrus SZS, Hamzah MR. Assessment of patient satisfaction in a healthcare setting; doctor-patient communication issues. In: Journal of Physics: Conference Series. IOP Publishing; 2020. p. 22091.
20. McCabe R, Healey PGT. Miscommunication in doctor–patient communication. Top Cogn Sci. 2018;10(2):409–24.
21. Toole J, Kohansieh M, Khan U, Romero S, Ghali M, Zeltser R, et al. Does your patient understand their treatment plan? Factors affecting patient understanding of their medical care treatment plan in the inpatient setting. J Patient Exp. 2020;7(6):1151–7.
22. Nawaz FK, Afzal M, Khalid R, Zeeshan M, Afzal A, Farooq A. Patients’ Satisfaction Towards Doctor’s Behaviour and Environment of Outpatient Department of Shaikh Zayed Hospital Lahore. Pakistan J Med Heal Sci. 2022;16(07):858.
23. Lin C-T, Albertson GA, Schilling LM, Cyran EM, Anderson SN, Ware L, et al. Is patients’ perception of time spent with the physician a determinant of ambulatory patient satisfaction? Arch Intern Med. 2001;161(11):1437–42.
24. Khanal MC, Karki L, Rijal B, Joshi P, Bista NR, Nepal B, et al. Patient satisfaction in doctor patient communication in a tertiary care hospital of kathmandu: a descriptive cross-sectional study. JNMA J Nepal Med Assoc. 2021;59(236):317.
25. See L-C, Teng F-L, Peng P-I, Shen Y-M, Lo Y-J. Implementation of premarital health examination (PHE): an importance-performance analysis from participants who took PHE in Taiwan. Open Fam Stud J. 2010;3(1):1–9.
26. Putri AD, Aulia D. Analysis quality of specialist doctor services and patient satisfaction at H. Abdul Manan Simatupang Hospital in Kisaran Regency. Int Arch Med Sci Public Heal. 2020;1(2):62–72.